Terms & Conditions

General
RGR LTD is pleased to accept orders subject to the Terms and Conditions of Sale as stated below. Unless expressly agreed in writing (for example in the case of a tender), any alteration to these conditions will not apply. In these terms "you" and "your" as appropriate refer to the Buyer and "us", "our" and "we" refers to the Seller, RGR LTD. "Days" refers to working days, being Monday to Friday inclusive excluding bank holidays, unless otherwise stated.
Privacy Policy
As part of our ongoing effort to provide the best in content to you, the user, RGR LTD has outlined the following information to address online privacy and consumer protection: We do NOT share e-mail addresses, obtained via communication with visitors to www.rgr.ie, with anyone. We make no effort to identify public users. No identifying data is disclosed to any third party for any purpose. Data that we collect is used only for server administration and Web protocol research. While we will strive to deliver content and advertising that are specifically relevant to you, our pledge is that we will not release personal data to anyone else without consent. If others want this information, including your name or your email address, only you can choose to give it to them. As is typical, we log http requests to our server. This means that we know the originating IP (e.g. 12.12.10.1) address of an agent requesting a URL, the visitor's domain name, referral data, and browser and platform type. We do not log the specific identity of visitors. We occasionally analyse the log files to determine which files are most requested. We use cookies to provide useful features on our website for our customers (for example, they enable us to personalise your visit to our website, and to store the basket contents). Cookies themselves do not personally identify users (although they do identify a user's computer). Most browsers are initially set to accept cookies. If you prefer, you can set yours to refuse cookies. However, you will not able to take full advantage of the website's functionality if you do so. We therefore recommend that you leave the facility to receive cookies switched on.
Lead Times
The system says in stock for the purpose of advertising the product on website, lead times may vary depending on individual products.
Quotations
Our quotations remain valid for 30 days from the date of their issue. Quotations are for the sole use of the addressee and we reserve the right to withdraw a quotation which has been passed by you to a third party.
Delivery of Goods
In normal circumstances a. We will deliver an order within the agreed delivery period, but we cannot be held liable for any loss caused by late delivery. If we do deliver late you are not entitled to regard this as a breach of contract. b. Goods will be delivered to the delivery address supplied by you. You are considered to have given authority to accept a delivery on your behalf or any person who actually accepts delivery at the delivery address. c. If we or the goods carrier cannot deliver to the delivery address then we may either store the goods and deliver at a later date, or return the goods to stock and deliver similar goods later. d. You are obliged to provide adequate labour facilities at the delivery or collection address to unload or load the Goods without undue delay. We will require compensation for any loss we suffer arising from delivery or collection or non-delivery or non-collection of the Goods. If it is not our fault, nor that of our carrier, that any delivery or collection is delayed or cannot be carried out then we will charge you for any extra costs incurred. e. If we deliver in installments to you, then each installment is a separate contract. If payment in full is not made to us at the proper time for orders which have already been delivered, then we may withhold or cancel delivery of any other of your orders which have not yet been delivered. f. Our prices exclude delivery or transport charges, insurance in transit taxes. We will charge you extra for transport, packaging, taxes and insurance as applicable.
Prices
All prices are quoted exclusive of Value Added Tax ("VAT"). VAT will be added to all invoices at the rate applicable on the tax point date which is 21%. The tax point date will be the date of the invoice.
Payment
Credit Card / Debit Card via Stripe.
Returns
According to the EU Distance Selling Directive, the consumer is protected by a number of safeguards and entitlements. RGR LTD is committed to complying with this directive. With this in mind you are entitled to a seven-day 'cooling-off period', whereby you are entitled to return your purchase to us for any reason within seven days of receipt of same, and be refunded the price that you paid, minus the shipping charge. This safeguard applies only where the products in question are unopened, unused, undamaged, and returned to us in full saleable condition. Charges for returning the product(s) must be borne by the purchaser.
Refunds
Refunds will be issued in the same form as the original payment. If paid for by credit card, a credit will be issued to the original credit card number provided on that specific order. If product(s) purchased from RGR LTD should be returned for whatever reason, the customer shall return the product(s) to us under the following terms: i) Undamaged ii) In its original packaging iii) Unopened.
RMA Number
Customer must obtain a Return Merchandise Authorisation ("RMA") number by contacting customer service. An RMA must be requested within 7 days of receipt of goods.
Supporting Documentation
Customer shall return the products to RGR LTD, along with the original invoice or delivery note (or a copy of either). If no invoice is to hand, please include a letter specifying the problem, and including date of purchase order number and customer ID (if known). Also please include your first and last name, and your phone number. This will help us expedite a solution and allow us to contact you if there are any problems or concerns regarding your return.
Shortages,Damages,Discrepancies and/or Loss in Transit
We will at our discretion refund, replace or issue credit where goods have been lost, wrongly delivered, damaged in transit or there is short supply of an order. We will only consider claims if made in writing to us within 3 days of the date of delivery. If goods have been lost in transit you must also inform the carrier in writing within that period. If goods have been damaged or supplied short, then you must keep those goods in one place, separate from any other goods and let us inspect them if we wish before we decide what action to take. If a whole consignment of goods is lost then you must inform us in writing within 10 days of invoice date.
Retention of title
a. General:- Notwithstanding delivery of goods, we will still own them until you have paid in full for them in accordance with this contract. b. Sales of the Goods:- If you sell the goods on to third party before you have paid for them you will hold the proceeds of that sale on trust for us pending payment. We will have the right to require you to direct the third party to pay the money he would have paid to you direct to us instead. c. Storage:- You must keep the goods separate and clearly identified as our property until you have paid for them. d. Insurance:- After delivery and until payment you must keep the goods fully insured. If the goods are lost, destroyed or damaged then you must hold the proceeds of the insurance for and to our order pending payment. If the goods are so destroyed you are entitled to delay paying us until you have been paid by the insurer of the goods. e. Recovery of the Goods:- We may enter your premises without notice and recover the goods which have not been paid for in full. As between you and us, this sub-clause constitutes your authority for us to enter on the premises of any other person holding the goods on your behalf and on whose property the goods may be and remove the goods. f. Where we (or any other company within the RGR LTD Group ("a Group Company")) have incurred any liability to you for goods or services you provide to us or a Group Company, we may at our discretion and by written notice to you set off any monies we or any Group Company owe to you against any monies you owe to us.
Manufacturer Warranty
a. All goods supplied by us are warranted to be of sound workmanship and materials, and suitable for the purpose for which they are designed under fair conditions. Our liability under this Warranty will be limited to the replacement, free repair or issue of credit against any goods acknowledged by us to be faulty, provided that such faults have not been caused by your misuse of the goods or your negligent handling of them. b. In Order to make a claim under this Warranty you must return the goods within 35 days of delivery date or the time stipulated by the manufacturer, whichever is the longer. ii. in good order and condition iii. Carriage paid iv. To RGR LTD 15 Southern Cross, Business Park, Boghall Road, Bray Co Wicklow Ireland unless we have advised you of another address to return goods. Our carriers have no authority to accept Goods for return unless we have agreed in advance. c. In no circumstances will we be responsible for loss or consequential damage arising from the failure or defect of our goods. d. If you return goods to us in order to make a claim under clause 6(b) above and those goods turn out to be, in our opinion, fault free or damaged by reason of misuse or negligent handling of them, then we will give you 10 days written notice to make arrangements to collect the goods. You may collect the goods in person or make arrangements for your carrier to collect them. You will remain liable to pay for the goods in full. We reserve the right to make arrangements to return the goods to you after the 10 day period, your non-compliance with our request for instruction will lead us to assume that you have given us unconditional authority to dispose of the goods as we see fit.
Subcontractor Quality Requirements Aerospace & Defence
Section A: Manufacturing Requirements
1. Parts to be manufactured to drawing revision or material specification stated on Purchase Order.
2. Applicable requirements including customer requirements must be flowed down to external providers.
3. Flow down to the supply chain the applicable requirements (i.e. ISO 9001 or AS 9100/AS9120) including traceability, counterfeit prevention and product safety and customer requirements. Suppliers must notify RGR Ltd. of any changes to that certification.
4. Copies of Certificates of Conformity, inspection sheets / reports and Heat / Mill certificates for materials to be sent with each delivery. Copies of the documents in PDF format must also be emailed to warehouse@rgr.ie prior to delivery. All production records relating to aerospace product to be held indefinitely or as specified by RGR Ltd. and RGR Ltd to be contacted before disposal of any record.
5. The supplier must notify RGR Ltd. of any non-conformance or Quality issue which effects the Quality of the parts.
6. Sub-contracting of the manufacturing process is not allowed without prior written agreement.
7. The supplier must notify RGR Ltd. of any change to the manufacturing process, changes to location of manufacturing facility or changes of their external providers.
8. RGR Ltd. its customers and regulatory authorities reserve right of access to suppliers and sub tier suppliers, facilities to audit and inspect processes and all applicable records if necessary.
9. The supplier will comply with Aerospace and Defence Industrial Association and the Aerospace Industries Association of America Global Principles of Business Ethics for the Aerospace and Defence Industry available for review at http://ifbec.info/wp-content/uploads/2013/06/IFBEC-Global-Principles.pdf
10.The supplier must ensure that all relevant personnel are aware of
a. Their contribution to product conformity.
b. Their contribution to product safety.
c. The importance of ethical behaviour.